Please review your order as soon as it arrives!
If you believe you are missing items from your order or you have received an item that is either defective or incorrect, you have 3 business days from the date of receipt to contact us.
We know it's not a huge window of time, but please respect it as we want to make sure things are sorted out correctly on both sides as soon as possible!
- Late Bird LLC has a 2-week return policy:
- Both online and in-store purchases must be returned within 14 days of receipt date to be considered for full reimbursement.
- If you are a customer returning an online purchase, please contact the store as soon as possible, as we would like to know when we can expect your return to arrive back in our showroom.
- Once your return is received and processed, you will receive an email notifying of such. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and your credit card will be reimbursed.
- Returns that exceed the 14-day grace period, will be considered for store credit so long as the return takes place within one month (31 days) of original purchase.
- Items eligible for return must have their original tags (both store and seal*) attached, be unworn and be accompanied by a receipt or proof of purchase.
- Items exempt from returns include gift cards and undergarments.
- Items discounted more than 30% are considered final sale and non-returnable.
- Any item not in its original condition, that is damaged or has missing parts for reasons not due to our error will not be eligible for exchange.